This privacy notice aims to inform you about how we collect and process any information that we collect from you, or that you provide to us. It covers information that could identify you (“personal information”) and information that could not. In the context of the law and this notice, “process” means collect, store, transfer, use or otherwise act on information. It tells you about your privacy rights and how the law protects you.
We are committed to protecting your privacy and the confidentiality of your personal information. Our policy is not just an exercise in complying with the law, but a continuation of our respect for you and your personal information.
We undertake to preserve the confidentiality of all information you provide to us, and hope that you reciprocate.
ABOUT US
is a site operated by Julie Chandler.
("we" or “us”). Our address is 9 Rosedale Crescent, Norwich, Norfolk, NR1 4BH UK and our email address is
ONLINE COURSES & DIGITAL PRODUCTS
Once you have purchased a digital product or online course, you will have instant access to the course materials. By completing your purchase you confirm your express consent to receiving immediate access to digital content. Please note that under the Consumer Rights Act 2015, by consenting to immediate access you are agreeing to waive your 14-day right to cancel for that digital content, as the service will have begun at your request before the cancellation period has expired.
Where no immediate access is granted, your statutory 14-day right to cancel applies from the date of purchase. To exercise this right please contact us at [email protected] within the 14-day period.
Services such as readings, coaching calls, and live sessions are subject to their own terms as set out in the relevant sections of these terms and on the applicable sales page. Refunds for services are only available where expressly stated or where required under applicable UK consumer law.
All deposits are non-refundable unless otherwise stated at the point of purchase.
Refunds that are approved will be processed within 7 working days.
We reserve the right to withdraw or cancel any product or service at any time. In the event that we cancel a product or service you have purchased, you will be entitled to a full refund.
INTUITIVE READINGS
We offer a range of readings; these terms apply to all of our reading options.
The specific detail about each reading offer can be found on the sales page which sets out exactly what is included within each offer.
Recorded readings are not refundable.
Live Readings - If you are unsatisfied with your reading, and believe we are not connected to your energy you can address this on the call live to request a refund stating that no connection or guidance was received. Any requests after the call will not be accepted.
Refunds will then take up to 7 working days.
Punctuality: If you are unable to join the call on time, we will wait for up to 5 minutes before considering the session missed.
Due to the nature of the appointment, the energetic pre work that has to be completed and tight scheduling. In the event of late arrival within this grace period, the possibility of rescheduling will be at Julie Chandlers discretion, and this courtesy will be extended once for the initial instance of delay. Please note, subsequent instances of delay will result in the cancellation of the session without a refund. We appreciate your understanding and cooperation to ensure timely and effective consultations.
PAYMENT TERMS
The cost of each product or service is as advertised at the time of purchase. We will give reasonable notice of any pricing changes where possible. Special offers and promotional pricing are only available for the period stated and cannot be extended or applied retrospectively.
Payments are processed securely by Stripe. We do not store or have access to your payment card details at any point. For full details of how Stripe handles your payment information please visit stripe.com/gb/privacy.
Where payment plans are available, the terms of those payments will be set out at the point of purchase. Failure to maintain agreed payment plan instalments may result in suspension of access to the relevant product or service until payment is brought up to date.
All deposits are non-refundable unless otherwise stated.
REFUNDS AND CANCELLATION
Once you have purchased the course, you will have instant access to the training resources. At the point of purchase, you are confirming your express consent to receiving access to the course material immediately.
Within UK law you have 14 days to cancel and request a refund for digital products, after which time any refunds and cancellations are made at the discretion of the company Julie Chandler. Services, such as readings, are subject to satisfactory performance and will only be refunded under agreed circumstances.
To request a refund please email [email protected]
We reserve all rights to cancel a course or withdraw our products, for any reason without prior notice.
Not with standing any right or remedy available to us, we may cancel your enrolment on the course with immediate effect:
If you fail to pay your course fees by the relevant due date; If you breach these terms and conditions;As decided at our sole discretion from time to time..
DISCLAIMERS
Our courses and electronic products have been tried and tested by individuals who are over the age of 18 and from various backgrounds. In working through the material, they have been able to learn and implement strategies to successfully grow in their business.
Whilst all those who have taken part in our courses to date have achieved the desired results, it is not possible to provide any guarantees that you will experience any specific results. Failure to fully participate in the course will limit your ability to benefit from the information provided and will significantly limit any results.
The course is not bespoke and includes general advice. Should you feel that you need additional support, then please contact us and we can provide more information about our services, additional fees may apply.
It is your individual responsibility to apply what is shared and taught in the course to your personal circumstances both during the course and afterwards.
In promoting our courses we may utilise testimonials and affiliate marketing from prior clients. All testimonials have been given freely and represent each individual’s own opinion.
Any coaching, mentoring, guidance, spiritual insight or intuitive insight is guidance only. Any actions taken from the guidance provided is done so at the decision of the recipient and Julie Chandler or company can not be held liable for any events there after. All decisions made by the client/customer are at their own discretion and should be made with evaluation on the possible outcomes.
INTELLECTUAL PROPERTY
You will be provided with course materials. At all times, even following purchase, the intellectual property rights and copyright connected with those materials remain with us, Julie Chandler. You have the right to use the materials as learning tools, but you are not permitted to duplicate, imitate, or provide copies to third parties whether for free or as part of a sale.
RECORDINS
Some training sessions, group calls, and live events may be recorded. By attending a recorded session you acknowledge that your name, image, voice, and any information you share during the session may be captured in the recording.
Recordings are made available to other participants on the same programme or course for the duration of that program.
If you do not wish to be identifiable in a recording, please ensure your camera is switched off before joining the session and that your display name is changed to "Attendee" followed by your initial. This allows us to continue to support you during the session without capturing personally identifiable information.
Any personal information you voluntarily share during a recorded session, including information about yourself or your business, will be shared with other participants who have access to the recording. Please be mindful of what you choose to share in a group setting.
For more information about how we handle personal data captured in recordings please see our Privacy Policy at juliechandler.co.uk/privacy.
BEHAVIOUR
Some courses contain group training elements. Where there is a group training element we request and require that at all times your behaviour towards others is polite and respectful. We will not be held responsible for the behaviour or actions of any other course participant. Should your behaviour be deemed offensive or inappropriate, we reserve the right to remove you from the course with immediate effect
PRIVACY AND CONFIDENTIALITY
Your privacy and the protection of your personal data is important to us. We process your personal data in accordance with UK data protection law, including the UK General Data Protection Regulation (UK GDPR) and the Data (Use and Access) Act 2025.
We will keep your personal data confidential and will only share it with third parties where necessary to deliver our services to you, as set out in our Privacy Policy. Your payment information is processed securely by our payment processor and is never stored by or accessible to us directly.
You have the right to access, correct, or request deletion of your personal data at any time. You also have the right to make a complaint to us directly if you believe we have mishandled your personal information. Full details of how we collect, store and use your data, your rights, and how to raise a complaint are set out in our Privacy Policy at www.juliechandler.co.uk/privacy.
If you are unsatisfied with our response to a complaint, you have the right to escalate your complaint to the Information Commissioner's Office (ICO) at ico.org.uk at any time.
FEEDBACKS AND COMPLAINTS
If you have any feedback about the course you are enrolled on, please do share it with us. It is always great to receive words of praise and helpful to get constructive comments. We really hope that you love our online course as much as we do, but if you would like to make a complaint, this should be made in writing to [email protected]
GENERAL
Our team is available to support you by email on Monday to Thursday between 10am and 4pm UK time zone. We will respond as soon as possible and within 48 hours during the hours stated please allow up to 3 working days.
We intend to rely on the written terms set out in these terms and conditions in respect of the course delivered to you, and the individual terms of the online course you purchase. These written terms shall constitute the entire agreement between us.
If any provision or part-provision of these terms and conditions is or becomes invalid, illegal, or unenforceable, it shall be deemed modified to the minimum extent necessary to make it valid, legal, and enforceable. If such modification is not possible, the relevant provision or part-provision shall be deemed deleted. Any such modification or deletion shall not affect the validity and enforceability of the rest of these terms and conditions.
These terms and any claim or dispute arising in relation to any purchase will be governed by English law. The courts of England shall have exclusive jurisdiction to settle any such claim or dispute.
JURISDICTION AND APPLICABLE LAW
The English courts will have exclusive jurisdiction over any claim arising from, or related to, a visit to our site.
These terms of use and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.
ABOUT US
is a site operated by Julie Chandler.
("we" or “us”). Our address is 9 Rosedale Crescent, Norwich, Norfolk, NR1 4BH UK and our email address is
OUR SITE
We allow access to our site on a temporary basis and we reserve the right to withdraw, restrict or change our site at any time and without notice. We will not be liable if for any reason our site is unavailable at any time or if the content is changed or out of date.
You must treat as confidential any user identification code, password or other security feature in relation to our site. If, in our opinion, you aren’t complying with these terms of use, we have the right to disable any such code, password or feature at any time.
You must comply with the provisions of our Acceptable Use Policy when using our site.
It is your responsibility that anyone who accesses our site through your internet connection is aware of these terms and complies with them.
VARIATIONS
We may revise these terms of use at any time by amending this page or by provisions or notices published elsewhere on our site.
INTELLECTUAL PROPERTY RIGHTS
We are the owner or the licensee of all intellectual property rights in our site and the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
You must not use any part of the materials on our site for commercial purposes without a licence from us or our licensors. You may not reproduce in any format (including on another website) any part of our site (including content, images, designs, look and feel) without our prior written consent.
If, in our opinion, you are in breach of these provisions, your right to use our site will cease immediately and you must either return or destroy (as required by us) any copies of the materials you have made.
RELIANCE ON INFORMATION AND LINKS
The contents of our site (including links to other sites and resources provided by third parties) are for information only, and we shall not be liable for any use of, or reliance on, such materials. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
INFORMATION ABOUT YOU AND YOUR VISITS TO OUR SITE
We process information about you in accordance with our Privacy Policy.
LINKING TO OUR SITE
You may link to our home page only if you have first obtained our written consent and provided that you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. We reserve the right to withdraw linking permission without notice.
You must not link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page.
UPLOADING MATERIAL TO OUR SITE
When you upload material to our site, or make contact with other users of our site, you must comply with our Acceptable Use Policy. If you upload material in breach of our Acceptable Use Policy and we suffer loss as a result, you will reimburse us for such loss.
Any material you upload to our site will be considered non-confidential and non-proprietary and we have the right to use, copy, distribute and disclose it to third parties. If any third party claims that any material posted or uploaded by you to our site violates their intellectual property rights, or their right to privacy, we have the right to disclose your identity to them.
We will not be responsible, or liable to any third party, for the content or accuracy of any materials posted by you or any other user of our site.
We have the right to remove any material or posting you make on our site if, in our opinion, such material does not comply with the content standards set out in our Acceptable Use Policy.
VIRUSES, HACKING AND OTHER OFFENCES
You must not misuse our site by knowingly introducing any material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack.
By failing to comply with this provision, you would commit a criminal offence and your right to use our site will cease immediately and we will report your actions to the relevant authorities.
ARTIFICIAL INTELLIGENCE
Some of the content on this website and across our associated platforms, including our Substack publication and social media channels, is created with the assistance of artificial intelligence tools. This may include written content, articles, and supporting copy. All AI-assisted content is reviewed and edited by a human before publication.
We use AI tools to support the running of our business, including content creation and operational analysis. We do not use AI tools to autonomously manage or respond to customer emails. Where AI assists in drafting correspondence, all messages are reviewed and sent by a human.
Our website includes an AI-powered chat assistant to help answer questions about our services. This chatbot operates from our own content library and may ask for your name and email address in order to assist you. Information collected via the chatbot is stored within our platform and handled in accordance with our Privacy Policy.
We do not pass individually identifiable personal data belonging to our subscribers or clients into external AI tools. We have opted out of our AI interactions being used for model training where that option is available to us.
AI-generated or AI-assisted content is provided for informational purposes only and should not be relied upon for any specific purpose without independent verification. We take responsibility for the content we publish regardless of the tools used to create it.
OUR LIABILITY
The material displayed on our site is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, we hereby expressly exclude:
- All conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity.
- Any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our site or in connection with the use, inability to use, or results of the use of our site, any websites linked to it and any materials posted on it (whether by us or a third party), including, without limitation any liability for:
+ loss of income or revenue;
+ loss of business;
+ loss of profits or contracts;
+ loss of anticipated savings;
+ loss of data;
+ loss of goodwill;
+ wasted management or office time; and
+ for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.
This does not affect any liability which cannot be excluded or limited under applicable law.
JURISDICTION AND APPLICABLE LAW
The English courts will have exclusive jurisdiction over any claim arising from, or related to, a visit to our site.
These terms of use and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.
ABOUT US
is a site operated by Julie Chandler.
("we" or “us”). Our address is 9 Rosedale Crescent, Norwich, Norfolk, NR1 4BH UK and our email address is
By joining the affiliate program, you fully accept these terms and conditions.
You also agree to follow our general Terms and Privacy Policy.
ELIGIBILITY
You must be at least 18 years old to join our affiliate program.
We reserve the right to accept or deny any affiliate application without giving a reason.
We can terminate your participation at any time, with or without cause.
COMPLIANCE
By participating in our affiliate programme you agree to comply with all applicable UK advertising and marketing laws and guidelines, including the UK Code of Non-broadcast Advertising and Direct and Promotional Marketing (CAP Code) as administered by the Advertising Standards Authority (ASA), and the Consumer Protection from Unfair Trading Regulations 2008.
You are required to clearly and prominently disclose your affiliate relationship with us whenever you promote our products or services. This means your audience must be able to identify that you may earn a commission from any purchase made through your link before they click or make a purchase.
Acceptable disclosure includes but is not limited to labelling content with terms such as "affiliate link", "ad", or "gifted" where appropriate, in a position that is visible and easy to understand.
Failure to disclose your affiliate relationship in line with ASA guidelines may result in immediate termination of your participation in our programme. We are not responsible for any regulatory action taken against you as a result of non-compliant promotion.
COMMISSION:
Commission rates vary by product and promotional agreement. Your current rates for each eligible product or service can be found within your affiliate dashboard. We reserve the right to update commission rates at any time and will notify active affiliates of any changes.
You cannot earn commission on purchases you make yourself. Payments are made in two ways depending on the affiliate offer
1 - Via PayPal on a 30 to 45 day cycle from the date of the qualifying purchase. You must provide a valid PayPal address before payments can be processed. We may deduct commissions for cancelled or refunded orders.
2 - Via gifted credit e.g $50 credit to use on future readings/intuitive clarity calls for those who sign up through your affiliate link. The gift credit is emailed to you within 30 days of the reading being completed by your referral and is usable for 6 months before it expires. We may deduct commissions for cancelled or refunded orders.
MARKETING RULES:
Use only the affiliate links, banners, and promotional materials we provide or approve.
You may use these on your own websites, social media, and emails.
Don't spam or use unsolicited emails to promote our products.
PROHIBITED ACTICITIES:
No promotion of sexually explicit materials or violence.
No discrimination based on race, sex, religion, nationality, disability, sexual orientation, or age.
No promotion of illegal activities.
No infringement of our or anyone else's copyright, trademark, or intellectual property.
CUSTOMER DATA:
All customer information collected during promotions belongs to us.
We may share some customer data with you at our discretion.
Handle any shared customer data responsibly and in compliance with privacy laws.
RELATIONSHIP:
You're an independent contractor, not our employee, partner, or agent.
You can't make promises or accept offers on our behalf.
We're not responsible for your actions, omissions, or results.
CONFIDENTIALITY:
Keep our business information confidential.
This includes sales figures, business plans, customer lists, and marketing strategies.
Don't share financial or personal information about our company or executives without our permission.
This confidentiality obligation continues even after our agreement ends.
TERMINATION:
Either party can end this agreement at any time, for any reason.
We can cancel your participation immediately if you violate these terms.
Upon termination, remove all our links and materials from your sites.
LIABILITY:
We're not responsible for technical issues that might affect tracking or payment of commissions.
You agree to protect us from any claims related to your participation in our affiliate program.
Our liability is limited to the total commissions paid or payable to you.
CHANGES:
We can change these terms at any time.
Continuing to participate in the program after changes means you accept the new terms.
Check these terms regularly for any updates.
By participating in our affiliate program, you confirm that you've read, understood, and agreed to these terms.
If you have any questions, please contact [email protected]
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