I haven't received my reading, what do I do?

🔮 WHAT DO I DO TO GET MY READING?

If your reading has not arrived yet, here are a few things to check before getting in touch.

Check your spam and promotions folders
This is the most common reason readings go missing. Email providers often filter automated emails into spam or promotions. Search your inbox for emails from [email protected] and check those folders too.

Check you are within the delivery window

- Recorded tarot readings are delivered within 5 working days of receiving your details.

- Clarity by the Stars readings are delivered within 5 working days of your form being submitted.

- Live call replays are sent within 24 hours during our working days (Tue-Thur).

- Year Ahead readings are delivered by 15th January. Quarterly readings are delivered at the start of each new quarter.

Did you submit your intake form?
For Clarity by the Stars, your reading cannot be started until your form has been completed. Check your inbox for the welcome email with the form link and make sure it has been submitted.

Did you reply with your topic/question?
For Recorded Reading, your reading cannot be started until you've replied with the details requested in your welcome email. We need your question and sign details to get started. Check your inbox for an email with the subject 'More Details Needed To Process Your Reading Order' and make sure your email reply has been sent. If you don't have this or you have already replied and it's been more than 5 working days you can submit a support ticket HERE ->

Still nothinig having waited the delivery window?

One final check - All emails are sent from [email protected]

Give your inbox and spam a final search and if you still haven't received it you can submit a support request and the team will take it from there.

We're in the office Tuesday to Thursday, 10am to 4pm UK time, and aim to get back to you within 2 working days.

Head to Support Ticket HERE ->

Interested in booking another reading?
Find full details and pricing on the pages below.

• Recorded Tarot Reading, 30 and 60 Minute Live Readings: Intuitive Strategy Readings

• Quarterly Energetic Forecast: These live on the Clarity Readings page.

• Year Ahead Forecast Reading: Year Ahead Readings

• Clarity by the Stars: Clarity By The Stars
  

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